Shipping policy

Please review our shipping policy for details on delivery times, costs, and regions we ship to.

Shipping Destinations

We currently ship to the following countries:

• Canada
• United States
• United Kingdom

Shipping Options & Costs

Canada:

• Standard Shipping:
  • Cost: Free
  • Delivery Time: 2-5 business days (Exclusions may apply for rural areas)

United States:

• Standard Shipping:
  • Cost: Starts at $6.99 USD (may increase based on weight)
  • Delivery Time: 4-6 business days

United Kingdom:

• Standard Shipping:
  • Cost: Starts at £14.99 GBP (may increase based on weight)
  • Delivery Time: 4-7 business days

Express Shipping:

• Available for most regions at an additional cost, calculated at checkout.
• Delivery times and pricing will vary based on location and will be provided at checkout.

Order Processing Time

• Orders are processed within 1-2 business days after receiving your order confirmation email.
• Please note that delivery estimates are based on the time the order reaches our courier partners, and it may take an additional 1-2 days for order fulfillment before shipping.

Delivery Partners

• Delivery will be performed by one of our many partnered couriers. Tracking information will be provided via email once your order has been shipped, allowing you to monitor your package in real-time.

International Orders (Outside of Canada)

• For customers outside of Canada (including the United States and United Kingdom), please note that you are responsible for any import duties, taxes, or customs fees that may be imposed by your local government.
• These charges are not included in our shipping fees and must be paid by the recipient upon delivery.
  

Shipping Exclusions & Delays

• Rural Areas: Please note that delivery times to rural or remote areas may take longer than the estimates provided.
• Potential Delays: While we strive to meet our delivery estimates, there may be delays due to factors outside our control, such as weather conditions, high demand, or customs processing.

Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email.
• Use this tracking number to monitor the status of your shipment through our courier partner’s website.

Lost or Damaged Packages

• Shipping delays can occur for numerous reasons beyond our control, so please allow an additional 3 days from the latest quoted arrival estimate. If your package still hasn't been delivered, please contact our customer service team at support@getfluffie.com