Terms of service

This website is operated by FLUFFIE (Ontario 1000089308). Throughout the site, the terms “we,” “us,” and “our” refer to FLUFFIE. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

1. General Information

  • Company Name: FLUFFIE (1000089308)
  • Website: www.getfluffie.com
  • Contact Information: support@getfluffie.com

2. Use of the Website

By accessing or using our website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

3. Minimum Age Requirement

You must be at least 18 years old to use our website and make purchases. By using our website, you confirm that you meet this age requirement.

  • United States: Users must be at least 18 years old, or at least 13 years old with parental or guardian consent.
  • Canada: Users must be at least 18 years old, or the age of majority in their province or territory, whichever is higher.
  • United Kingdom: Users must be at least 18 years old, or at least 16 years old with parental or guardian consent.

If you are under the age of majority in your country, province, or state, you must use our website only with the involvement of a parent or guardian.

4. Product Information and Availability

We strive to ensure that all product information on our website is accurate and up to date. However, we cannot guarantee that all product descriptions, images, or other content available on the website are completely accurate, complete, reliable, or error-free. All products are subject to availability, and we reserve the right to limit quantities or discontinue products without notice.

5. Pricing and Payment

All prices are listed in the currency applicable to your region (CAD, USD, GBP). We reserve the right to change prices at any time without prior notice. Payment must be made at the time of purchase using the payment methods available at checkout. In the event of a pricing error, we reserve the right to cancel or correct the order.

6. Shipping and Delivery

Our shipping policy, which details shipping times, costs, and responsibilities, is an integral part of these terms and conditions. By placing an order, you agree to the terms outlined in our Shipping Policy.

7. Returns and Exchanges

Our return and exchange policy, which details how and when items can be returned or exchanged, is an integral part of these terms and conditions. By placing an order, you agree to the terms outlined in our Return/Exchange & Refund Policy.

8. Customs, Duties, and Taxes

Customers are responsible for any customs duties, taxes, or fees that may apply to orders shipped outside of Canada. These charges are not included in the product price or shipping cost and must be paid by the recipient upon delivery.

9. User-Generated Content

By submitting reviews, comments, photos, or other content to Fluffie, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, and display such content in any media. This includes, but is not limited to, use in marketing materials, social media, website content, and promotional campaigns.

  • Content Ownership: You retain ownership of your content but grant Fluffie the rights to use it as described above.
  • Appropriate Content: Content must not violate any laws, infringe upon the rights of others, or contain any offensive or defamatory material. We reserve the right to remove or edit any user-generated content that we deem inappropriate.

10. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of Fluffie or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or transmit any content from this website without our express written permission.

11. Disclaimer of Warranties

  • Product Use: All products sold by Fluffie are provided "as is" without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • No Liability for Injuries: Fluffie shall not be liable for any injuries or damages that result from the use of our products. By purchasing our products, you agree to use them at your own risk.
  • Website Use: We make no warranties or representations about the accuracy or completeness of this website’s content or the content of any sites linked to this site. Fluffie assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our website, or (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

12. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Fluffie, its owners, operators, directors, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any indirect, incidental, punitive, special, or consequential damages arising from the use of our website or products, even if Fluffie has been advised of the possibility of such damages. This includes, but is not limited to, damages for loss of profits, loss of revenue, loss of data, replacement costs, or any similar damages.

In no case shall the total liability of Fluffie exceed the amount paid by you for the product that is the subject of the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Fluffie, its owners, operators, directors, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these terms and conditions or your violation of any law or the rights of a third party.

14. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

15. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

16. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

17. Prohibited Uses

In addition to other prohibitions as set forth in these Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

18. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

19. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site. If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

20. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

21. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

22. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

23. Contact Information

If you have any questions, please contact us at:

  • Email: support@getfluffie.com